Resume

Fifteen+ years of experience in communications strategy, implementation, and process design. I’ve worked with numerous multinational companies, including ATG, Bayer, BMW, British Petroleum, Borg-Warner, Launch Institute (formerly Business Innovation Consortium), Colonial Williamsburg, The Herbert Quandt Foundation, the U.S. Internal Revenue Service, CSC Index, M&M Mars, Inc., Pfizer, and Times Mirror.

E D U C A T I O N
Boston University School of Communication
Bachelor of Science, Communication Theory & Practice

Additional Education and Professional Development
· Graduate coursework, Journalism (Creative Non-Fiction), Boston University, 2007
· Santa Fe Science Writing Workshop, 2007
· Graduate coursework, Psychology, Lesley University, 2003 – 2004

Memberships and Associations
· Member, Society of Professional Journalists
· Member, New England Science Writers
· Member, Editorial Freelancers Association

Skills
· Writing, editing, and research for web and print
· Information architecture and design
· Project management
· Detail-oriented with very high quality standards
· At ease on both PC and Mac platforms, and with a range of software and internet apps
· Familiar with Associated Press, Chicago, and corporate style guides

W O R K
Generalist Guide, ChaCha, 2008 – Present
Providing real-time human-powered answers to customers via mobile phone. Research and write accurate and concise answers to a wide range of questions, within minutes and with personality!

Project Manager and Senior Information Architect, Fidelity Investments, 2002 – 2005
Transformed complicated systems and financial legalese into clear interfaces so that customers could confidently make investments and manage employee benefits online. Eventually moved into my manager’s role—with little advance notice and no additional training needed— and ran an entire product line. All to rave reviews.

Web Style Guide Implementation Manager, Fidelity Investments, 2001 – 2002
Recruited to manage and implement a new business process in two units of a major financial institution. Included creating communication strategies and rollout plans for all levels of the organization, as well as training and oversight after rollout was complete.

Communications and Management Consultant, Independent, 1998 – 2001
Specialties included: communication strategy and implementation, writing position papers and white papers, web strategy, information architecture, product innovation, process innovation, organizational creativity, team building. Clients were diverse, ranging from small technology start-ups to cultural NGOs to multinational corporations.

Freelance Writer, Various Websites, 2000
Wrote articles on culture, travel, women’s issues, and business.

Web Editor and Producer, Lotus Development Corporation, 1998 – 1999
Wrote, managed, and maintained web content and standards for several Lotus/IBM products. Proofread content from contributors, managed deadlines across web releases and product lines, ensured consistency within product lines and along Lotus style standards.

Manager Communications Design and Production, CSC Index, 1996 – 1997
Accountable for the quality of all internal and client-facing documents, including content clarity, editing, proofing, design, and ad hoc content generation. Managed a team of information designers to design and deliver high-quality documentation.

Communications Consultant, CSC Index, 1993 – 1996
Provided client-site consulting and support for Fortune 500 companies in the areas of information design, communication strategy, implementation, and team dynamics. Wrote, edited, proofed, and designed documents for teams of 5-15 people distributed over multiple locations.